SECTION 1 – WEBSITE TERMS AND PROHIBITIONS
By agreeing to these Terms & Conditions, you represent that you are at least the age of majority in your jurisdiction and have authorized any minor dependents under your care to access this site.
You must not misuse this platform. You will not commit or encourage a criminal offense; transmit or distribute malicious software, viruses, or harmful technical data; hack into any operational aspect of the service; corrupt data; cause annoyance to other users; infringe upon proprietary rights; send unsolicited promotional material (“spam”); or attempt to compromise the security or functionality of any computer facilities accessed through this website. Breaching this provision constitutes a severe violation, and Muvigo Africa Solutions will report any such breach to relevant law enforcement authorities and disclose your identity as required.
Muvigo Africa Solutions shall not be liable for any loss or damage caused by distributed denial-of-service (DDoS) attacks, software viruses, or other technologically harmful material that may infect your computer equipment, programs, or data resulting from your use of this website or the downloading of any technical specifications, catalogs, or media from it.
You may not use our medical equipment, devices, hospital furniture, or laboratory and veterinary supplies for any illegal or unauthorized purpose, nor may you violate any applicable regulatory laws or safety standards in your use of our products and services. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws (including but not limited to copyright laws).
SECTION 2 – GENERAL CONDITIONS AND SUPPLY SCOPE
We reserve the right to refuse supply, products, or technical services to any party in accordance with regulatory requirements and company policies.
You understand that your submitted communications (excluding sensitive financial/credit card details) may be transferred unencrypted across various networks to adapt to technical connection requirements. Credit card and payment details are strictly encrypted during transmission.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our supply services, technical documentation, product specifications, or contact points on this platform without express written authorization from Muvigo Africa Solutions.
The section headings used in this agreement are included for operational convenience only and do not limit or affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS, AND TECHNICAL INFORMATION
While Muvigo Africa Solutions maintains a compliant Quality Management System to ensure data integrity, site content is provided for general information and product identification purposes.
Decisions regarding specialized medical, laboratory, or veterinary equipment specifications, site evaluations, and installation planning should be verified directly against official Muvigo product datasheets, user manuals, and technical consultations.
This platform may contain historical information provided for reference only. We reserve the right to update or modify site contents at any time, but we hold no obligation to update site information in real time outside of official product regulatory updates.
You acknowledge that monitoring operational changes to our terms and documentation remains your responsibility.
SECTION 4 – MODIFICATIONS TO PRODUCTS, SERVICES, AND PRICING
Prices and specifications for our medical devices, hospital furniture, and laboratory/veterinary equipment are subject to change.
We reserve the right to modify, update, or discontinue any product line or technical service (or any part thereof) in accordance with supply chain availability and regulatory updates.
Muvigo Africa Solutions shall not be liable to you or any third party for any product modification, price adjustment, suspension, or supply discontinuation.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.
We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
In our sole judgment, we reserve the right to limit or prohibit orders.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 – THIRD-PARTY LINKS
Certain content, products, and Services available via our website may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites.
Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction.
Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
SECTION 8 – COOKIES
What is a cookie?
A cookie is a basic text file that is stored on your device (computer, mobile phone, tablet, or other) by a website’s server.
Each cookie is unique to your web browser and contains completely anonymous information such as a unique identifier and the website name.
This allows a website to remember things like your personal preferences, products you prefer, or what’s in your shopping basket.
Why do we use cookies?
Our website utilises first and third-party cookies. This enables us to:
a) Improve the user’s experience on our website through various means, such as storing preferences (like keeping a user logged in) or determining aggregate usage behaviour (time on site, number of pages viewed, etc.) through web analytics tools like Google Analytics.
b) Provide more relevant display advertising to users who have visited the website, using third-party tools such as Google Analytics Remarketing.
Cookie Opt Out
Most web browsers provide the option to block all or some cookie types should you wish to.
Users can also opt out of the Google display network using the ad preferences manager.
Because many of our website’s features utilise cookies, we recommend that users do not block them.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.
We are and shall be under no obligation:
- To maintain any comments in confidence;
- To pay compensation for any comments; or
- To respond to any comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable, or violates any party’s intellectual property or these Terms & Conditions.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right.
You further agree that your comments will not contain libellous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments.
You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the products that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the products or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.
No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms & Conditions, you are prohibited from using the site or its content:
(a) For any unlawful purpose;
(b) To solicit others to perform or participate in any unlawful acts;
(c) To violate any international, provincial, or state regulations, rules, laws, or local ordinances;
(d) To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, religion, ethnicity, race, age, national origin, or disability;
(f) To submit false or misleading information;
(g) To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) To collect or track the personal information of others;
(i) To spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) For any obscene or immoral purpose; or
(k) To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – QUALITY ASSURANCE, WARRANTIES, AND LIMITATION OF LIABILITY
Muvigo Africa Solutions takes immense pride in the quality, safety, and reliability of our medical equipment, devices, and hospital furniture.
All products supplied are manufactured and distributed under strict quality management procedures and carry a standard manufacturer warranty.
Installation & Technical Requirements
To ensure device safety, performance, and warranty validity, equipment requiring technical installation must be installed and commissioned exclusively by authorized Muvigo Africa Solutions personnel.
Intended Use & Operational Compliance
Products must be operated, maintained, and serviced in accordance with the provided user manuals, technical specifications, and intended use guidelines.
Muvigo Africa Solutions shall not be liable for product failure, damage, or injury resulting from unauthorized modification, improper storage, misuse, failure to conduct required routine maintenance, or installation by unauthorized third parties.
Limitation of Liability
Except for express product warranties and statutory obligations that cannot be excluded by law, Muvigo Africa Solutions provides its products and technical services based on documented technical specifications.
To the maximum extent permitted by applicable law, Muvigo Africa Solutions shall not be liable for indirect, incidental, special, or consequential damages—including loss of operational revenue, downtime, or data loss—arising out of the use or inability to use the equipment, even if advised of the possibility of such damages.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Muvigo Africa Solutions, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, consultants, interns, and employees, harmless from any and all third-party claims, liability, damages, and/or costs (including legal fees) arising from your use of this website or your breach of these Terms & Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms & Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms & Conditions.
Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
These Terms & Conditions are effective unless and until terminated by either you or us.
You may terminate these Terms & Conditions at any time by notifying us that you no longer wish to use our products and/or services, or when you cease using our site.
If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms & Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our products and/or services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision.
These Terms & Conditions and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms & Conditions).
Any ambiguities in the interpretation of these Terms & Conditions shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms & Conditions and any separate agreements whereby we provide you products and/or Services shall be governed by and construed in accordance with the laws of South Africa.
SECTION 19 – CHANGES TO TERMS & CONDITIONS
You can review the most current version of the Terms & Conditions at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms & Conditions by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes.
Your continued use of or access to our website or the Service following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.
SECTION 20 – RETURNS & REFUND POLICY
Cancellation and Refund Policy:
Once payment is made, the order is considered final and cancellation might incur charges determined by Muvigo.
Returns are accepted provided the items have not been used and are in their original packaging, and a full refund or an exchange are issued.
We reserve the right to assess every situation and handle it as it requires. There is no guarantee of a full refund to the customer.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
SHIPPING
Our shipping ranges from 3 days to 4 weeks, depending on stock availability.
You are encouraged to contact us to confirm stock availability before finalizing your order, as turnaround times differ.
We will communicate with you throughout the whole process.